hbajji Responsible Gaming & Safe Play Guide
At hbajji, we believe that gaming should always be enjoyable, never harmful. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control — from deposit limits and session time-outs to full self-exclusion options and direct access to professional help.
If you feel that gambling is negatively affecting your life or the lives of those around you, please contact the hbajji support team immediately via live chat inside the platform. Our agents are available 24 hours a day, 7 days a week in English and Bengali. You can also use our self-exclusion tool at any time to suspend your account — no questions asked.
Why Responsible Gaming Matters
hbajji is committed to providing a safe, transparent, and fair gaming environment for all players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. These six principles guide everything we do.
Strict 18+ Age Policy
Every player on hbajji must be at least 18 years of age. Age verification is mandatory at registration, and additional KYC checks may be requested at any time to ensure compliance and protect minors from accessing gambling services.
Player-Controlled Limits
You decide how much you deposit, how long you play, and how much you are willing to lose in any given period. hbajji's limit tools put that control directly in your hands through your account settings, with changes taking effect immediately or after a cooling-off period.
Instant Self-Exclusion
Any hbajji player can request a self-exclusion at any time. Once applied, you will be unable to log in, deposit, or place bets for the duration of your chosen exclusion period. Reactivation requires a mandatory cooling-off assessment by our team.
Session Time Monitoring
hbajji tracks the duration of every gaming session and provides optional on-screen alerts when you have been playing for a set period. Real-time session timers are visible in-platform so you always know how long you have been active.
Behavioural Monitoring
Our compliance team uses responsible gaming monitoring systems to identify players who may be displaying indicators of problem gambling — such as rapid deposit escalation, loss-chasing patterns, or very long unbroken sessions — and will proactively reach out to offer support.
24/7 Trained Support
Our support team includes agents trained in responsible gaming conversations. Whether you need help setting a limit, understanding your options, or requesting a self-exclusion, they are available around the clock via live chat in both English and Bengali.
hbajji's Commitment to Safe, Fair Play
hbajji was built with responsible gaming at its core, not as a regulatory footnote. We understand that for the vast majority of our players in Bangladesh, gambling is a form of entertainment — an enjoyable way to follow cricket, experience the thrill of a live casino table, or try your luck on a favourite slot title. We want it to stay that way.
Problem gambling affects a small but significant minority of players, and its consequences — financial hardship, relationship strain, and mental health impact — are serious. hbajji takes its duty of care to every player seriously. We have invested in the tools, training, and processes that allow us to identify risk early, respond compassionately, and give players every resource they need to make informed decisions about their gaming activity.
Our responsible gaming programme is continuously reviewed and updated. We work to ensure that every player on the hbajji platform — whether they are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or Cox's Bazar — has access to the same standard of protection and support.
18+ Age Restriction
All gambling and betting services on the hbajji platform are strictly intended for adults aged 18 years and above. This is a firm, non-negotiable policy. We enforce this requirement through mandatory age verification at the point of registration and through ongoing KYC checks that may be triggered at any time during a player's account lifetime.
Players are required to confirm their date of birth during registration. hbajji reserves the right to request documentary proof of age — such as a National Identity Card (NID), passport, or birth certificate — from any player before processing a withdrawal or at any point during account operation. Accounts where age cannot be satisfactorily verified will be suspended until verification is completed.
If hbajji discovers at any point that an account is operated by or on behalf of a person under the age of 18, the account will be immediately and permanently closed. Any deposits made will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or the relevant bank account) after thorough verification. We do not retain any winnings accumulated by underage players.
We also encourage parents and guardians to use internet filtering and parental control software to restrict access to gambling websites for any devices used by minors in their households. Third-party tools such as device-level content filters can add an extra layer of protection beyond the controls we apply on our end.
For adults aged 18 and above only. Gambling under the age of 18 is strictly prohibited on the hbajji platform, without exception.
Responsible Gaming Tools
hbajji provides a comprehensive suite of player-controlled responsible gaming tools, accessible directly through your account settings. All tools are available to every registered player at no cost and can be activated at any time.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, further deposits are blocked until the period resets.
- Log in to your hbajji account
- Navigate to Account Settings
- Select Responsible Gaming
- Set your preferred deposit limit
- Limit applies immediately
Loss Limits
Cap the maximum net loss you can sustain over a set period. Loss limits help prevent chasing behaviour by creating a hard stop when your threshold is met.
- Choose a daily, weekly, or monthly period
- Enter your maximum net loss amount in BDT
- Play and wagers pause automatically once reached
- Increasing a limit has a 24-hour cooling-off period
Time-Out / Break
Take a short break from the platform without committing to full self-exclusion. Time-out periods range from 24 hours to 6 weeks, during which your account is suspended.
- Choose your break duration
- Account suspends immediately on confirmation
- No logins, deposits, or bets permitted during break
- Account reactivates automatically after the period ends
Session Time Limits
Set a maximum duration for each individual gaming session. When your session limit is reached, you will be logged out automatically and shown a responsible gaming reminder.
- Set limit in minutes or hours per session
- On-screen timer visible throughout your session
- Warning notification 5 minutes before limit
- Automatic logout when session limit is reached
Deposit & Loss Limits in Detail
Managing the amount of money you commit to gambling is one of the most effective ways to keep gaming enjoyable and within your means. hbajji's deposit and loss limit system is designed to make this as straightforward as possible for players across Bangladesh, whether you fund your account via bKash, Nagad, Rocket, Upay, or a local bank transfer.
Deposit Limits restrict the total amount you can transfer into your hbajji account within a defined period. You can set a daily deposit limit (e.g., ৳1,000 per day), a weekly deposit limit (e.g., ৳5,000 per week), or a monthly deposit limit (e.g., ৳15,000 per month). If you set both a daily and a monthly limit, the more restrictive of the two applies at any given moment.
Loss Limits track your net losses — the difference between the total amount wagered and the total amount returned to you in winnings — and suspend your ability to place further bets once you reach your chosen threshold within the defined period. This is particularly useful for preventing loss-chasing, one of the most common and harmful patterns in problem gambling.
Wager Limits cap the total value of bets you can place within a period, regardless of wins or losses. This tool gives you fine-grained control over your overall betting activity independent of your financial outcome.
Self-Exclusion
Self-exclusion is hbajji's most powerful responsible gaming tool. It allows any player to voluntarily suspend their account for an extended period, preventing access to all gambling and betting services on the platform. Self-exclusion is available to every registered player at any time, with no questions asked and no waiting period — it takes effect immediately upon confirmation.
During a self-exclusion period, the affected account is fully suspended. The player cannot log in, cannot make deposits via bKash, Nagad, Rocket, Upay, or any bank channel, and cannot place bets on cricket, slots, casino games, or any other product on the hbajji platform. Any pending bonus offers or promotional credits associated with the account are forfeited for the duration of the exclusion.
Self-exclusion periods available on hbajji are: 6 months, 1 year, 3 years, and permanent exclusion. Players who choose a time-limited self-exclusion may request reactivation once the exclusion period has fully elapsed. Reactivation is not automatic — the player must contact support and complete a responsible gaming assessment before their account can be reinstated.
To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred period, and confirm. Alternatively, contact our support team via live chat and an agent will process the exclusion on your behalf immediately.
Any funds remaining in your account at the time of self-exclusion will be held securely. You may request a withdrawal of your remaining balance by contacting support, and the funds will be returned to your registered payment method after identity verification.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. Many people affected by problem gambling continue to believe that a "big win" is just around the corner, or that they can recover their losses if they just keep playing. Recognising the warning signs early is critical. If you identify with any of the following, please use hbajji's responsible gaming tools or contact our support team.
Self-Assessment Checklist
Honest self-assessment is one of the most valuable tools available to any gambler. The questions below are designed to help you reflect on your gambling behaviour. Read each question carefully and answer honestly. If you find yourself answering "yes" to several of these questions, it may be time to speak with a professional or use our responsible gaming tools.
Honest Self-Assessment Questions
Have you ever felt the need to bet more and more money to feel the same level of excitement from gambling?
Have you ever lied to your family or close friends about the amount of time or money you spend gambling?
Have you ever borrowed money or sold something to pay for gambling or to cover gambling-related debts?
Do you find yourself returning to gambling shortly after a loss, intending to win back what you lost?
Has gambling ever caused you to miss work, studies, family events, or other important responsibilities?
Have you ever felt depressed, anxious, or suicidal as a result of your gambling activity?
Have you tried and failed to reduce or stop gambling on your own multiple times?
Do you feel a sense of guilt or shame after a gambling session, even when you have won money?
Getting Help & Support
Seeking help is a sign of strength, not weakness. If you are concerned about your gambling behaviour — or worried about someone you care about — the hbajji support team is here to assist. Our agents are trained in responsible gaming conversations and will treat every enquiry with complete confidentiality and without judgment.
Live Chat Support
Available 24 hours a day, 7 days a week inside the hbajji platform. English and Bengali-speaking agents are on hand at all times. Average response time is 2–5 minutes. This is the fastest way to request a time-out, self-exclusion, or limit adjustment.
Email Support
For non-urgent responsible gaming enquiries, you can reach our dedicated support team by email. Write to [email protected] and a trained agent will respond within one business day. Please include your registered username in all correspondence.
Self-Help Tools
You do not need to contact support to use most of our responsible gaming tools. Deposit limits, loss limits, session limits, and time-out features are all available directly in your Account Settings under the Responsible Gaming section — available at any hour of the day.
hbajji is committed to continuously improving the resources and tools we offer. We take every responsible gaming interaction seriously, and player feedback on how we can improve our safe play programme is always welcome. If you have a suggestion, please share it with our support team via live chat or email.
Enjoy hbajji Responsibly
Ready to explore cricket betting, slots, or the live casino? Use your responsible gaming tools before you start — set a deposit limit, confirm your session timer, and remember that gambling is entertainment. Play smart, play safe, play on hbajji.